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Wednesday, September 08, 2010     
Frequently Asked Questions

How do I make changes to my order?
How will my order be shipped?
What if I have IGC-retail plants that fail to thrive after their arrival?
Are your greenhouse facilities open for tours?
How can I get a printed catalog of your products?
What should I do if I have left over finished product at the end of the season?
How many acres of growing fields do you have?
Questions and Answers

Q:
How do I make changes to my order?
A:
For an IGC retail ready order, fax your changes to us at 888-593-8372 or call 888-840-4024 and we will assist you with your changes.

Q:
How will my order be shipped?
A:
They will be shipped on refrigerated trucks and will arrive to you fresh and ready to be displayed for sale.

Q:
What if I have IGC-retail plants that fail to thrive after their arrival?
A:
It is unusual for the plants to arrive in poor shape, but should that happen, please call Customer Service to request a Credit Memo Request form. We will process your credit and a copy will be sent to you.

Q:
Are your greenhouse facilities open for tours?
A:
Yes, we can arrange a tour for wholesale and retail customers. Please call in advance of your visit and we will arrange a tour for you.

Q:
How can I get a printed catalog of your products?
A:
At the current time we do not have a printed catalog. The website offers plant information and current availability of our product lines.

Q:
What should I do if I have left over finished product at the end of the season?
A:
If you have any product left, we suggest that you pot them into larger 1, 2 or 5 gallon pots for resale in the fall or over winter the plants until the next spring. Imagine what the plants will look like the next year!

Q:
How many acres of growing fields do you have?
A:
We have 2 growing facilities in Washington state, their combined totals are: 600 acres of growing fields, 30 acres of greenhouse and over 24,000 sq. ft. of freezer space.

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